FAQ

How much are the delivery charges

- Wilder Haas offer’s Free Post within Australia & World Wide Shipping available with a custom tax fee that varies depending on location.

How long does shipping take

- All products come with a tracking number, if you would like to receive your tracking number please do not hesitate to fill out on the contact page.

- The delivery time depends on the location of the buyer. Standard shipping is 7-14 business days.

Country

- Wilder Haas is a proudly owned & operated Australian company. 

Currency

- Currency is used in AUD as Wilder Haas is an Australian owned business. We do provide multiple currencies with our currency calculator which will automatically translate to your country’s currency as we deliver a world wide service including deliveries.

Payment Methods 

- Payment methods include PayPal, credit and debit cards for a safe transaction. We also have additional payment methods including Afterpay and now Crypto.com pay available as well.

Warranty & Refunds

- All Wilder Haas Watches have a six month warranty for customer satisfaction.

- All Wilder Haas Rings & Necklaces have a no return or refund policy unless the ring or necklace you received from Wilder Haas is damaged or disfigured. You will be required to show proof of purchase & required to send a photograph of the damaged product to the Service Team by email wilder.haas@outlook.com

If you purchase a Wilder Haas Ring & it is the incorrect size, Please contact the Wilder Haas Service Team by email wilder.haas@outlook.com 

Please note - In most cases Wilder Haas will not offer a refund on a ring that was purchased & doesn’t fit the desired finger.

If you would like a different sized ring, you will be required to send/ship the ring back to Wilder Haas at your own cost for a replacement sized ring. The ring must be in the same condition as received by the buyer. No ring with any damage will qualify for a replacement ring. You will also be required to pay Wilder Haas a fee of $15.00 AUD for the new sized ring to be sent/shipped to your postal address. Email the Wilder Haas Service Team for more information wilder.haas@outlook.com

After 14 days of purchase Wilder Haas will not accept any returns or refunds on Rings or Necklaces.